Ti splošni pogoji poslovanja urejajo uporabo spletne trgovine Združenja delodajalcev obrti in podjetnikov Slovenije GIZ ter določajo pravice in obveznosti ponudnika in uporabnikov pri nakupu izdelkov in storitev preko spletne trgovine.
1. GENERAL PROVISIONS
Splošni pogoji spletne trgovine Združenja delodajalcev obrti in podjetnikov Slovenije GIZ, dostopne na spletnem naslovu https://zdops.si/ (v nadaljevanju: spletna trgovina), opredeljujejo pogoje uporabe spletne trgovine ter določajo pravice in obveznosti uporabnika in ponudnika v zvezi z uporabo spletne trgovine in nakupom prek spletne trgovine (v nadaljevanju: splošni pogoji poslovanja).
Upravljavec spletne trgovine je Združenje delodajalcev obrti in podjetnikov Slovenije GIZ, Celovška cesta 71, 1000 Ljubljana, matična številka: 5860172000, davčna številka: SI 97280062, e-pošta: info@zdops.si (v nadaljevanju: ponudnik).
Splošni pogoji poslovanja so sestavljeni v skladu z vsakokrat veljavno zakonodajo s področja, zlasti v skladu z Uredbo (EU) 2016/679 (GDPR), Zakonom o varstvu potrošnikov (ZVPot-1), Zakonom o elektronskem poslovanju na trgu (ZEPT), Obligacijskim zakonikom (OZ) in Zakonom o varstvu osebnih podatkov (ZVOP-2).
The General Terms and Conditions apply to all types of users of the online store: non-members and members (hereinafter: users), and represent a legally binding agreement between the user and the provider. By using the online store and/or making a purchase in the online store, the user confirms that he is familiar with the provisions of the General Terms and Conditions, the Privacy Policy and the legal notice of the provider, understands them and fully accepts them.
2. ONLINE STORE ACCESSIBILITY
Ponudnik vzdržuje spletno trgovino tako, da je načeloma dostopna 24 ur na dan, vse dni v letu. Kljub temu lahko iz tehničnih razlogov, zaradi vzdrževalnih del, posodobitev sistema ali drugih nepredvidenih okoliščin pride do oteženega dostopa ali začasne nedostopnosti spletne trgovine in/ali izdelkov ter storitev. Ponudnik si pridržuje pravico do omejitve ali prekinitve dostopa do spletne trgovine za odpravo težav.
Ponudnik ne odgovarja za morebitno nedostopnost, škodo, nevšečnosti ali motnje v delovanju spletne trgovine, ki so posledica izpada internetne povezave, izpada električnega omrežja, tehničnih težav na strežnikih ali drugi opremi ponudnika, neustrezne uporabniške opreme, pomanjkljivega znanja uporabnika ali drugih, tehničnih vzrokov zunaj neposrednega nadzora ponudnika. Ponudnik prav tako ne prevzema nikakršne odgovornosti za morebitne posledice, nastale zaradi zlorabe spletne trgovine s strani uporabnikov ali tretjih oseb. Ponudnik prav tako ne odgovarja za morebitne posledice, nastale zaradi višje sile.
3. USE OF THE ONLINE STORE
Non-member users have access to publicly available content of the online store.
Članski uporabniki s potrjeno registracijo lahko dostopajo do vsebin spletne trgovine, ki so namenjene le njim, in sicer v obsegu, ki je določen s pristopno izjavo ali konkretnim naročilom (za morebitne dodatne izdelke ali storitve poleg tistih, ki izhajajo iz članskega paketa posameznega članskega uporabnika, določenega s pristopno izjavo).
Za članske uporabnike veljajo določbe, ki urejajo člansko razmerje in so opredeljene v 6. poglavju teh splošnih pogojev poslovanja.
4. REGISTRATION
Registracija uporabnika pri naročilu ali nakupu v spletni trgovini ni potrebna, razen za člana, ki z vpisom pridobi članske ugodnosti.
In order to successfully place an order, the user must provide the data necessary for the processing and delivery of the ordered products or services, including certain personal data. The handling of personal data is subject to the provisions on the protection of personal data, which are regulated in more detail in Chapter 11 of these General Terms and Conditions and in the Provider's Privacy Policy.
The user must provide true, accurate and complete information when making a purchase. The provider may verify the accuracy of the information and refuse to execute the order in the event of irregularities or incompleteness.
5. PRODUCTS AND SERVICES AND PRICES
The online store allows:
- purchase digital products such as sample documents, contracts and other legal forms,
- purchase an annual membership from the provider and
- purchase of a seminar, workshop, training (hereinafter: provider's events).
All products and services are clearly labeled, containing price and other essential information.
All prices for products and services are quoted in euros (EUR) and do not include value added tax (VAT). The amount of VAT depends on the product or service.
Cene se lahko razlikujejo glede na status uporabnika. Članski uporabniki so upravičeni do posebnih cen in ugodnosti, ki nečlanskim uporabnikom niso na voljo.
The provider reserves the right to change the offer, prices and terms of sale without prior notice.
The provider strives to provide accurate and up-to-date information about products in the online store. Despite careful checking, unintentional errors may occur in product and service descriptions, prices or availability. In such a case, or in the event of a price change during the ordering process and order confirmation, the provider will allow the user to withdraw from the purchase without consequences for the user. The provider reserves the right to refuse to execute the order in such cases, of which it will inform the user.
6. MEMBERSHIP RELATIONSHIP
Člansko razmerje sklene uporabnik s ponudnikom na podlagi pristopne izjave in plačila letne članarine, s čimer pridobi status članskega uporabnika oz. člana.
Benefits that belong to members are available for a period of one year from the date of successful payment of the annual membership fee. If a member does not renew their membership after the one-year period has elapsed, they will retain their membership status, but will not be entitled to use the membership benefits until they pay the membership fee again.
The member receives three reminders about the impending expiration of membership benefits: the first 1 (one) week before the expiration of the paid membership fee, the second 3 (three) days before expiration, and the third after the expiration of the period in which he is entitled to use membership benefits.
Za nove člane: Po prejemu izpolnjene pristopne izjave in plačila letne članarine ponudnik v roku 1–3 delovnih dni preveri ustreznost izjave in plačila ter novemu članu posreduje vse članske podatke, člansko številko in potrdilo za koriščenje ugodnosti.
Za obstoječe člane: Po prejemu plačila letne članarine za naslednjih 12 mesecev ponudnik v roku 1–3 delovnih dni preveri ustreznost plačila ter obstoječemu članu posreduje posodobljene članske podatke in novo potrdilo za koriščenje ugodnosti.
Član se obvezuje, da bo svoje članske podatke in številko varoval kot zaupne informacije in jih ne bo razkril drugim. Ponudnik ni odgovoren za morebitne zlorabe članskega uporabniškega računa s strani nepooblaščenih uporabnikov oz. tretjih oseb.
The membership application also determines, among other things, the package to which the member will access the content in the online store. The following types of membership packages are available in the online store for membership:
- osnovno članstvo,
- medium članstvo,
- premium članstvo.
More detailed information about the packages is available on the provider's website, where the offer is constantly being updated and upgraded.
Ponudnik si pridržuje pravico do spremembe pogojev članstva, če je to nujno zaradi zakonodajnih, organizacijskih ali tržnih sprememb. Vsaka sprememba bo objavljena na spletni strani ponudnika.
TERMINATION OF MEMBERSHIP
Membership can be terminated in the following ways:
- Withdrawal statement: a member may withdraw from the provider with notice until the end of the calendar year by submitting a written statement of withdrawal, provided that they have settled their obligations to the provider.
- Exclusion: the board of directors may, by resolution, exclude a member if he or she acts contrary to the provisions of the provider's founding agreement, acts against the interests of the provider, or fails to fulfill his or her obligations as arising from the provider's founding agreement.
Upon termination of membership, the user loses access to all services and benefits associated with membership.
7. PURCHASE PROCESS IN THE ONLINE STORE
Purchasing in the online store takes place in the following steps:
- The user selects a digital product, membership or event from the provider and adds it to the cart.
- Enter all required personal and contact information into the form.
- Then select a payment method (Stripe or bank transfer).
- An order is placed when the user completes the ordering process by clicking on a button that clearly indicates the submission of an order with the obligation to pay.
- After successfully placing an order, the user will receive an automatically generated confirmation email. If they have chosen to pay by bank transfer, they will receive an email with an offer and payment instructions after placing the order. The same instructions and summary are displayed in the application immediately after confirming the order.
- For digital products, the user receives a download link (depending on the payment method chosen). For payment by bank transfer, the order is processed after payment is received.
The user can cancel the ordering process at any time by closing the browser window, unless the order has already been confirmed by clicking on the button that clearly indicates the submission of the order with the obligation to pay (immediately after selecting the payment method). In this case, the order is submitted and can no longer be canceled in this way. For information about an order that has already been submitted or to change the order, the user can contact the provider's email address info@zdops.si.
8. PAYMENT AND INVOICE
The online store allows the following payment methods:
- Payment by card via Stripe
- Payment by bank transfer according to the received UPN form
After confirming receipt of payment, the provider issues a physical invoice to the user as soon as possible and sends it to the user's address. The invoice contains all legally required elements.
When placing an order, the user must provide correct information for invoicing and is obliged to check its accuracy before placing the order. The provider is not liable for any indirect or direct damage that may arise from incorrect information provided by the user.
9. DELIVERY OF DIGITAL PRODUCTS
Delivery time for digital products:
- When paying by card: the user receives a download link immediately after successful payment.
- When paying by bank transfer: the transfer link is enabled after payment is received.
Downloading products is possible through the user profile or by using a link that the user receives by email.
10. RIGHT TO WITHDRAW FROM THE CONTRACT
By confirming the order for a digital product, the user expressly agrees to the loss of the right to withdraw from the sales contract for the digital product.
Withdrawal from membership is regulated in the chapter of the general terms and conditions governing the membership relationship (Chapter 6).
11. PROTECTION OF PERSONAL DATA
Uporabniki lahko večino vsebin spletne trgovine pregledajo brez posredovanja osebnih podatkov. Za uspešno opravo naročila oziroma izvedbo nakupa v spletni trgovini pa mora uporabnik ponudniku posredovati določene osebne podatke. S potrditvijo nakupa v spletni trgovini uporabnik soglaša s shranjevanjem in obdelavo njegovih osebnih podatkov (ime, priimek, elektronski naslov, ulica, poštna številka) za namene izpolnitve naročila. Ponudnik zbira in obdeluje pridobljene osebne podatke izključno za namene obdelave naročil, izdaje računa, dobave izdelkov ali storitev, komunikacije z uporabnikom, vodenja evidence o članstvu.
The provider collects and processes personal data in accordance with applicable data protection legislation. More detailed information on the collection, processing and protection of personal data is available in the Privacy Policy on the provider's website.
Ponudnik zagotavlja ustrezne tehnične in organizacijske ukrepe ter sredstva za varovanje zaupnosti podatkov v skladu z vsakokrat veljavno zakonodajo.
12. COPYRIGHT
All content on the website where the online store is located (including contributions, documents, document collections, databases and information, texts, images, graphic elements, logos, trademarks, icons, audio and video recordings, program code, and other content) is subject to copyright and other intellectual property rights of the provider or third parties from whom the provider has acquired the right to use it.
Uporabnik pridobi pravico do osebne, nekomercialne uporabe gradiv in druge vsebine, ki jo prejme v okviru nakupa v spletni trgovini ponudnika. Pravica uporabe je neizključna in neprenosljiva. Uporabnik ne pridobi nobenih drugih pravic razen tistih, ki so izrecno navedene v teh splošnih pogojih poslovanja.
Unauthorized use of content from the online store may constitute a violation of copyright and other intellectual property rights. In the event of a violation of these rights, the user is liable for any damage that may arise to the holder of these rights.
13. COMPLAINTS, APPEALS PROCEDURE AND DISPUTE RESOLUTION
The provider complies with applicable legislation in the field of consumer protection and contractual obligations, as well as other regulations governing the offering of products and services online, and strives to provide an efficient system for handling complaints and grievances.
V primeru kakršnihkoli vprašanj ali težav lahko uporabnik ponudnika kontaktira preko kontaktnih podatkov, ki so navedeni v spletni trgovini in na koncu teh splošnih pogojev poslovanja. Reklamacije bodo upoštevane, v kolikor ponudnik ni spoštoval dogovora pri naročilu (npr. ni dobavil naročenega izdelka). V tem primeru je dolžan uporabnik ponudnika na to opozoriti oz. ga pozvati k dobavi. Ponudnik bo na sporočilo odgovoril v najkrajšem možnem času, najkasneje pa v osmih dneh od prejema sporočila. Ponudnik bo ugotovljene nepravilnosti ali napake odpravil v najkrajšem možnem času.
In the event of a dispute, the provider and the user will strive to find an amicable solution. If this is not possible, the competent court in Ljubljana shall be responsible for resolving disputes.
14. CHANGES TO THE GENERAL TERMS AND CONDITIONS OF OPERATION
The provider reserves the right to change these general terms and conditions at any time and without prior notice. The changes will enter into force on the day of publication on the website. The user is subject to the general terms and conditions that were in force at the time of placing the order.
15. FINAL PROVISIONS
These general terms and conditions are valid from 30 April 2025 onwards.
Zadnja posodobitev: 15. 6. 2026
CONTACT INFORMATION
ASSOCIATION OF EMPLOYERS OF CRAFTS AND ENTREPRENEURS OF SLOVENIA GIZ
Celovska cesta 71, 1000 Ljubljana
Registration number: 5860172000
Tax number: SI 97280062
Elektronski naslov: info@zdops.si
Spletna stran: www.zdops.si
Phone: + 386 (0)1 583 05 72